Shipping Policy

Order Processing

• All orders require 24 hours for processing
• Processing time depends on:
  1. Product availability
  2. Payment verification
  3. Security review
• Orders cannot be modified or cancelled after placement
• Multiple warehouse locations to ensure efficient delivery
• No shipping on weekends or holidays

Order Confirmation

• Automatic confirmation email sent immediately after order placement
• Check spam folder if confirmation not received within minutes
• Shipping confirmation email with tracking information sent after fulfillment
• For pre-orders, separate notification will be sent upon item arrival

Shipping Methods

United States Shipping

• FREE Standard Shipping (3-7 business days)
• Available throughout all 50 states
• Tracking provided via email
• Signature may be required for high-value orders

International Shipping

• Worldwide delivery available
• Delivery timeframe: 7-14 business days
• Customs clearance may extend delivery time
• Customer responsible for:
  1. Import duties
  2. Local taxes
  3. Customs fees
• Orders shipped from nearest available warehouse when possible

Pre-Order Policy

• Full payment required at checkout
• Shipping begins upon stock arrival at our facility
• No cancellations or modifications allowed
• Estimated shipping dates subject to change
• Email notifications sent when pre-order ships

Holiday Schedule

UNIDAZE observes the following US holidays (no shipping or processing):

Federal Holidays

• New Year's Day (January 1)
• Martin Luther King Jr. Day (Third Monday in January)
• Presidents' Day (Third Monday in February)
• Memorial Day (Last Monday in May)
• Juneteenth National Independence Day (June 19)
• Independence Day (July 4)
• Labor Day (First Monday in September)
• Columbus Day (Second Monday in October)
• Veterans Day (November 11)
• Thanksgiving Day (Fourth Thursday in November)
• Christmas Eve (December 24)
• Christmas Day (December 25)

Other Observed Holidays

• Valentine's Day (February 14)
• Mother's Day (Second Sunday in May)
• Father's Day (Third Sunday in June)
• Black Friday (Day after Thanksgiving)
• Cyber Monday (Monday after Thanksgiving)
• New Year's Eve (December 31)

*Note: Additional processing time may be required during holiday periods

Package Issues

Lost Packages

• Tracking provided for all orders
• UNIDAZE investigates all lost package claims
• Resolution options:
  1. Store credit
  2. Gift card
  3. Replacement shipment (when available)
• Contact hello@unidaze.com for assistance

Damaged Packages

• Document damage with photos
• Contact customer service within 24 hours of delivery
• Replacement or store credit will be issued after investigation

Out of Stock Items

If an item becomes unavailable after order placement:

• Customer will be notified via email
• Refund options:
  1. Original payment method (5-10 business days)
  2. UNIDAZE Wallet credit (immediate)
  3. Gift card (immediate)

Sale Period Shipping

• Extended processing times may apply during:
  1. Special releases
  2. Major holidays
  3. Markdown periods
• All sale items are final sale
• No price adjustments for previous purchases

Security

• All orders reviewed by security team
• UNIDAZE reserves the right to:
  1. Cancel orders
  2. Request additional verification
  3. Modify shipping methods as needed

Contact Information

For shipping inquiries:

• Email: hello@unidaze.com
• Include order number in all correspondence
• Response time: Within 24 hours

Policy Updates

• Subject to change without notice
• Current policy always available at UNIDAZE.com
• Changes effective immediately upon posting

For any questions about our shipping policy or to track an existing order, please contact our customer service team at hello@unidaze.com.